The Running Company offers digital gait analysis, during which we film you running barefoot on a treadmill and study your movement. In digital gait analysis, a customer is filmed from behind and the recording is then played back frame-by-frame to identify specific movements not visible to the human eye in real time. We then use the analysis to assess your degree of pronation and foot fall to help find the perfect blend of comfort, support, weight and durability in your next pair of shoes to prevent injury and ensure that footwear isn’t a contributing factor to any issues you may have.

During the process, our fully trained employees also typically examine patterns of wear on customers’ old running shoes. For example, a worn heel can suggest a heel strike, in which the heel of the foot strikes first instead of allowing a larger surface of the foot to absorb the shock. Runners who land hard can develop stress fractures more easily.

As is industry standard in Australia, all footwear – Mens, Womens and Kids – are listed as US size.

Sizes shown for Unisex shoes are in Men’s US, Women’s equivalent are 1.5 larger e.g Men’s US8 equals Women’s US9.5.

If you are unsure of your US size or require assistance selecting the correct size, please contact the store via phone (08 8123 0744), email ([email protected]) or social media (Instagram or Facebook).

We will not refund for change of mind / mistaken size so please choose carefully if you do want a refund.

For all internet based / phone orders we completely understand if you are hesitant between 1 or 2 sizes, e.g. 9 or 9.5. 

If in this instance you purchase 2 pairs, you are more than welcome to return the other pair that does not fit for a refund to ensure that you get the right fit – each and every time! 

Shipping is via Australia Post.

Shipping costs are as follows:

• All Orders Over $200 – FREE Standard Postage  2-8 business days.
• Under $200 – $10 Flat Rate – Standard Postage  2-8 business days.
• Express Postage – $15 Flat Rate – 1-4 Days (subject to Australia Post)

Once the order leaves our store, we are at the mercy of Australia Post and take no responsibility for delayed deliveries. We make every effort to get orders out in a timely manner to ensure you receive your order, but timeframes above are based on Australia Post standards, assuming their network is operating at full capacity.

The Running Company exclusively ships within Australia only – sorry, no International orders.

Returns & Exchanges Policy

We want you to love your gear.

This policy explains your options for change-of-mind returns and how we handle faulty products under Australian Consumer Law.

Change-of-Mind Returns

We offer exchanges or store credit for eligible change-of-mind returns within:

• 14 days of purchase (in-store), or

• 14 days of delivery (online orders)

We do not offer cash or card refunds for change-of-mind returns, including if you find the item cheaper elsewhere after purchase.

To be eligible:

• Items must be unworn, unused, and in brand-new condition

• Returned in original packaging with all tags attached

• Proof of purchase is required

Footwear must include original, unmarked shoe boxes.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned for change of mind, exchange, or store credit:

• Socks

• Headwear

• Water bottles

• Soft flasks

• Underwear

• Watches

• Heart Rate Monitors

• Gift Cards

• Clearance Items

These exclusions apply for health and hygiene reasons.

Clearance & Final Sale Items

Clearance and Final Sale items are not eligible for change-of-mind refunds, returns, exchanges, or store credit.

These items are clearly marked before purchase.

This does not affect your rights under the Australian Consumer Law

Return Shipping

Change-of-Mind Returns (Online Orders)

• Return shipping is paid by the customer

• Original shipping fees are non-refundable

Faulty Items

If a product is faulty or fails to meet Australian Consumer Law guarantees, we will cover reasonable return postage costs where applicable.

Faulty Products & Your Rights (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, not fit for purpose, not as described, or not of acceptable quality, you are entitled to a repair, replacement, refund, or other remedy depending on the issue.

Major Failures

You may choose a refund, replacement, or compensation.

Minor Failures

We may repair, replace, or refund the item within a reasonable time.

How to Return an Item

In-Store Purchases

Eligible items can be returned to any The Running Company store for exchange or store credit.

Online Orders

Online change-of-mind returns must be posted back to the fulfilling store listed on your invoice within 14 days of delivery. At the buyers expense.

Need Help?

Contact your nearest store or our team with your order details and photos if applicable. We’ll help resolve it as quickly as possible.

There are now 15 stores located across Australia.

Find your nearest store here:

Our Location

The Digital Gait Analysis offered by The Running Company is completely free in-store, and is just a part of the process we go through to ensure that when you’re purchasing a new pair of shoes, we do all we can to minimise injury through recommending the right shoe.

A Digital Gait Analysis appointment typically takes 30 minutes in-store. It can be more or less depending on the person, but please allow at least half an hour for a consultation. 

We are located Australia wide and growing, find your closest store here. Can’t find a Running Company store near you? Drop us a line and let us know where you are and we will see what we can do.

Sizes shown for Unisex shoes are in Men’s US, Women’s equivalent is 1.5 larger e.g Men’s US 8 equals Women’s US 9.5.

We aim to have your order on the move within 24 hours—so you can get out running in your new gear as soon as possible.
During busy sale periods or public holidays, dispatch might take a little longer. Thanks for your patience and for supporting your local running store.