Returns & Exchanges Policy

We want you to love your gear.

This policy explains your options for change-of-mind returns and how we handle faulty products under Australian Consumer Law.

Change-of-Mind Returns

We offer exchanges or store credit for eligible change-of-mind returns within:

  • 14 days of purchase (in-store), or

  • 14 days of delivery (online orders)

We do not offer cash or card refunds for change-of-mind returns, including if you find the item cheaper elsewhere after purchase.

To be eligible:

  • Items must be unworn, unused, and in brand-new condition

  • Returned in original packaging with all tags attached

  • Proof of purchase is required

Footwear must include original, unmarked shoe boxes.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned for change of mind, exchange, or store credit:

  • Socks

  • Headwear

  • Water bottles

  • Soft flasks

  • Underwear

  • Watches

  • Heart Rate Monitors

  • Gift Cards

  • Clearance Items

These exclusions apply for health and hygiene reasons.

Clearance & Final Sale Items

Clearance and Final Sale items are not eligible for change-of-mind refunds, returns, exchanges, or store credit.

These items are clearly marked before purchase.

This does not affect your rights under the Australian Consumer Law

Return Shipping

Change-of-Mind Returns (Online Orders)

  • Return shipping is paid by the customer

  • Original shipping fees are non-refundable

Faulty Items

If a product is faulty or fails to meet Australian Consumer Law guarantees, we will cover reasonable return postage costs where applicable.

Faulty Products & Your Rights (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, not fit for purpose, not as described, or not of acceptable quality, you are entitled to a repair, replacement, refund, or other remedy depending on the issue.

Major Failures

You may choose a refund, replacement, or compensation.

Minor Failures

We may repair, replace, or refund the item within a reasonable time.

How to Return an Item

In-Store Purchases

Eligible items can be returned to any The Running Company store for exchange or store credit.

Online Orders

Online change-of-mind returns must be posted back to the fulfilling store listed on your invoice within 14 days of delivery. At the buyers expense.

Need Help?

Contact your nearest store or our team with your order details and photos if applicable. We’ll help resolve it as quickly as possible.